An ambulance dispatcher operates radio, telephone, or computer equipment to receive reports of fires and medical emergencies. They relay the information they receive to proper officials. They also receive complains from the public concerning such operations. Daily job duties include updating and retrieving information from computerized data systems such as wanted persons, stolen vehicles, and stolen property; relay messages to and from emergency sites and law enforcement agencies, monitor various radio frequencies, read and interpret small-scale maps to determine locations and provide directions; and test communication and alarm systems.
To be an ambulance dispatcher, one must be proficient in telecommunications, customer and personal service, government laws and court procedures, and public safety and security. A good grasp of the English language is essential to be able to communicate well to callers and officials. Knowledge of administrative and clerical procedures and systems is also important to be able to manage and organize one’s tasks efficiently. Other important skills include processing Information, scheduling work and activities, deductive reasoning, active learning, and estimating the quantifiable characteristics of products, events, or information to perform a work activity.
In terms of education, there is generally no national academic minimum standard but most employers seek a good educational background and keyboard skills. Other important skills are computer skills, map reading proficiency, and medical knowledge. Those who work in multicultural areas will be at an advantage if they can speak in more than one language. The salary of ambulance dispatchers largely depends on their area and experience.